Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping

General Info

Wallets

  1. We try our best to get your products to you as soon as possible. This means we process 95% of our orders for existing stock the same or next business day. Custom-made wallets and fobs take longer, as detailed on the Custom page.
  2. We add a little bit to the shipping charge to cover the actual cost of shipping materials, but do not charge a "handling fee" like other sites do.  If in processing your order we discover that we've overcharged for shipping during check-out, we'll refund the excess amount.
  3. Our checkout automatically combines shipping for multiple purchases. This means when you buy 5 of the same item, we don't charge you 5x the shipping cost of that item. Again, if the actual cost is lower than what was charged by the site, we will refund the excess amount.
  4. TTLG Creations uses Canada Post as its primary shipper. The specifics of shipping are outlined below.

Key Fobs (alone)

  1. Existing Fob stock is processed the same or next business day.
  2. We ship fobs using regular Canada Post, as fobs fit easily into standard envelopes and will fit through mail slots. This enables us to charge a miniscule flat rate of $1 per fob.

Shipping

Canada and the USA

Shipping within Canada is via Canada Post Xpresspost (1-2 business days).

Shipping to US destinations is via Canada Post & USPS Small Packet Air (4-7 business days).

In either case, we will provide you with a tracking number.


Shipping

International

Shipping International Overseas (outside of Canada and USA) is 6-10 business days, or more depending upon your region.  TTLG Creations ships to the following countries:

Antigua
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Cayman Islands
Cyprus
Denmark

Fiji
Finland
Germany
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy

Portugal
Puerto Rico
Saint Lucia
Saint Vincent
Spain
Sweden
Switzerland
Thailand
Trinidad and Tobago
United Arab Emirates
United Kingdom

Jamaica
Japan
Liechtenstein
Luxembourg
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Panama


Pick-up Orders

If you prefer, you can pick up any purchase from this site from our Pickering home. To initiate this process, please order the wallet / fob /chain you want through the usual checkout process, but select the "Pick-up" option for shipping.  We will be in touch with you to arrange a convenient date and time to meet up.


Buyer-arranged courier

If you happen to have a commercial or personal account with a courier company, and want us to ship to you using your account, we'd be more than happy to do so.

In such cases, select "Pick-up" during checkout and in the "Additional Info" box, indicate you're arranging shipping.  We will contact you via email to with the information needed for you to schedule the pickup by your courier.